Your care

Patient Portal: Connected Care

Your health information in the palm of your hand

Login to Connected Care

What are the benefits of using the Patient Portal?

When you sign up for the Patient Portal, you can access:

Virtual consultations (at your clinician's discretion)
Lab results and medical reports
Medication prescribed at discharge
Visit and appointment history
Dates and details for scheduled appointments

New features will be added to the platform as we continue to make care and information more accessible. Your personal information and health records will remain secure and only accessible to yourself and anyone you choose to give access to.

Virtual Visits

In response to the challenges of providing healthcare during COVID-19, we’re providing some patients with the option to attend their appointments using Virtual Visits.

Virtual Visits provide you with quality care from your HGMH care team, while supporting social distancing and providing you with the flexibility to attend your appointment no matter where you are.

For more information about Virtual Visits:

Read the frequently asked questions

How do I register?

To register, you need to speak to a member of our team at Patient Registration who will sign you up for the Patient Portal. You will be asked to provide a personal e-mail address to be registered, must complete the registration process by following the steps in the confirmation email you will receive.

How do I log in?

If you've been signed up for the Patient Portal by a member of our registration team, you will receive a confirmation email that will provide details on how to confirm your account.

To log in, you will need to visit Connected Care and enter your username and password. If you have forgotten either, use the prompts on the long in page to reset your account – this will require access to the email you have linked to the account.

How do I access the Patient Portal?

You will be to access the Patient Portal in several ways:

Downloading the mobile Patient Portal app, MHealth, and using the Portal Name: Connected Care
Logging in through the web-based platform on your laptop or computer
Logging in through the web-based platform on your phone or tablet

For more details on how to use your Patient Portal account:

Take a look at our tip sheet

Who do I call if I have questions about my results?

If your results have only recently been posted, please wait for your referring physician to call you to discuss them.

If you still have a question regarding a report or results in the Patient Portal, please call your referring physician only. Do not call the lab or diagnostic technician listed on the report - they will not be able to answer your medical questions.

Where do I find my Diagnostic Reports?

Diagnostic Reports will be displayed under the Reports section.

Who can I contact for support?

You can reach our support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).

What is CHAMP and Connected Care?

The Champlain Association of Meditech Partners (CHAMP) is the group of hospitals in the Champlain Local Health Integration Network – which includes the Ottawa Region - that use the Meditech healthcare information system for electronic patient charts.

This partnership includes: