Patient and Family Advisory Committee

At HGMH, we support a patient and family-centered approach to health care. We know that patients and their families have a key role in improving the patient experience at our hospital. The Patient and Family Advisory Committee provides a way for our staff and leadership to connect with patients and family members to get their advice on how we deliver care. The committee serves in an advisory capacity, making recommendations on matters that impact the experience of patients and their families at HGMH.

The Patient and Family Advisory Committee (PFAC) helps our hospital to:

  • Learn from patients' experiences (both positive and negative) at the hospital to enhance our delivery of care and programs;
  • Improve quality and safety;
  • Inform our patient relations process;
  • Participate in committee work such as QIP process, Elder Care, Accessibility, Liaison;
  • Review and help create educational and patient information materials;
  • Ensure our projects meet the needs of our community;
  • Celebrate and share milestones and successes

In addition to the PFAC, patients and families sit on various hospital committees and provide ad-hoc support to various projects such as reviewing patient materials.

What do Patient and Family Advisors do?

  • Tell their story
  • Participate in committee work
  • Review and help create education and information materials
  • Special projects

What qualifications are required?

No special qualifications are necessary. You are eligible if you have had a recent experience at HGMH (within two years) either as a patient or a family member of a patient. You must be 18 years of age or older.

How do I find out more about the PFAC?

To learn more about becoming a PFAC member or to get involved in ad-hoc projects, please contact:

Jen Mattice, Executive Administrative Assistant, at 613.525.2222 x4104 or


Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service provides round-the-clock access, to a qualified health professional. It can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Call Telehealth Ontario:


back up