Parking at HGMH - Options and Frequently Asked Questions

Parking for patients and visitors is available on the premises of HGMH 24 hours a day, 7 days a week. HGMH assumes no risk or responsibility for damages to, or loss of, a vehicle or its contents, no matter how caused. Owners must go through their insurance company to facilitate repairs to their vehicle. Vehicle owners are liable for any damages caused to Hospital property by their vehicle, and may be subject to charges, if damage is deemed a wilful act by the driver.

The parking rate is $5 per exit from the parking lot, payable at the gate in coins only. An ATM and several change machines are available inside the Hospital. Alternatively, passes are available as described below.

Free Short-Term Parking

Free 15-minute parking is available for people dropping off or picking up at the hospital. These free short-term parking spaces are located to the right of the Emergency Department entrance as approaching the hospital.

Monthly Parking Passes

A monthly parking pass can be purchased from the Business Office at a cost of $50. This pass is good for unlimited uses for 30 days from the date of purchase.

Pre-Paid Parking Passes

Some people may experience difficulty inserting coins into the parking machine to exit the lot. As such, pre-paid parking passes can be purchased from the Business Office with a desired number of exits from the lot. These passes grant exit from the lot by simply swiping the pass in front of a scanner.

A refundable $5 deposit is required for the parking pass. This deposit is refunded when the card is returned. If your card has been lost or stolen, you must advise the hospital.

Compassionate Parking Passes

The family of qualifying patients may be eligible for a parking pass for compassionate reasons. The Charge Nurse determines qualifying patients and advises the family to go to the Business Office to request a compassionate parking pass.

A refundable $5 deposit is required for the parking pass. This deposit is refunded when the card is returned. If your card has been lost or stolen, you must advise the hospital.

Pulmonary Rehabilitation Passes

Patients in our Pulmonary Rehabilitation Program are eligible for a discounted parking pass for the duration of their 12 week program. Patients in this program can obtain a parking pass from the Business Office that is preloaded for 24 exits from the HGMH parking lot for $75 (roughly $3.13 per exit).

A refundable $5 deposit is required for the parking pass. This deposit is refunded when the card is returned. If your card has been lost or stolen, you must advise the hospital.

Therapeutic Pool Passes

People who purchase yearly memberships to the therapeutic pool can bring their membership receipt to the Business Office to receive a free parking pass with 100 exits from the HGMH parking lot.

A refundable $5 deposit is required for the parking pass. This deposit is refunded when the card is returned. If your card has been lost or stolen, you must advise the hospital.

An Additional Note on Passes

Parking passes grant exits from the parking lot but do not guarantee the availability of a parking space.

Have Feedback on HGMH Parking?

Send your comments through our website, and our Patient Relations Delegate will respond to you within 30 days.

How Much Parking Revenue is Collected?

In 2015-2016, the total parking revenue collected was $296,545.77. This amount excludes payable HST, but does include the reduced parking rates that staff and physicians pay, as well as any monthly or other passes that are purchased.

How is Parking Revenue Used?

Parking revenues are used to cover costs not covered by the Ministry of Health and Long Term Care, such as infrastructure improvements and repairs, clinics for specialists to see patients, the therapeutic pool, and other programs. As well, when necessary, parking revenues help cover day to day operational expenses.

 

Telehealth

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service provides round-the-clock access, to a qualified health professional. It can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Call Telehealth Ontario:

1-866-797-0000

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