Privacy Office

Commitment Statement to our Patients

"Hôpital Glengarry Memorial Hospital is committed to protecting the privacy, confidentiality, and security of all personal health information to which we are entrusted."

On November 1, 2004, the Personal Health Information Protection Act (PHIPA) became law. PHIPA is Ontario's new health-specific privacy legislation. It governs the manner in which personal health information may be collected, used and disclosed within the health care system. It also confirms a patient's right to access one's own personal health information.

Your Privacy is a PriorityCollection of Personal Health Information

Hôpital Glengarry Memorial Hospital collects personal health information about you directly from you or from the person acting on your behalf. The personal health information collected may include, e.g. your name, date of birth, address, health history, records of your visits to Hôpital Glengarry Memorial Hospital and the care that you received during those visits. Occasionally, personal health information about you is collected from other sources, e.g. from another hospital you have been admitted to, if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information

We collect, use, and disclose your personal health information:

  • to quickly and accurately identify your health record
  • to provide effective and appropriate health services and treatment for you
  • to get payment for your treatment and care (e.g. from OHIP, WSIB, your private insurer or others)
  • to plan, develop and manage our internal operations for delivery of care and services
  • to conduct quality improvement activities (e.g. sending patient satisfaction surveys)

Your Choices

You may access and correct your personal health records if deemed necessary. You may withdraw your consent for some of the above uses and disclosures (e.g. patient satisfaction surveys) by contacting us (subject to legal exceptions). Withdrawal of consent is not retroactive and must be provided in writing. Forms to withdraw consent are available from Health Information Services.

All health care professionals and hospital employees are required to protect the confidentiality of your personal health information. Each employee, student, volunteer and contracted individual must sign the HGMH Pledge of Confidentiality as a prerequisite for hiring or affiliation with HGMH. We also ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes for which you have consented. Your personal health information will only be collected, used and disclosed in compliance with the HGMH Privacy Policy.

Procedures are in place to protect your personal health information from theft, loss and unauthorized access, copying, modification and disposal. We conduct audits and complete investigations to monitor and manage our privacy compliance.

"What I may see or hear in the course of the treatment or even outside of the treatment in regard to the life of men, which on no account one must spread abroad, I will keep to myself, holding such things shameful to be spoken about."
- The Hippocratic Oath

Message from the HGMH Privacy Officer:

Because HGMH is entrusted with personal health information to treat and care for our patients, we must ensure that we not only educate our staff about PHIPA and the privacy policies and practices implemented, but we must also ensure that privacy becomes embedded into our hospital culture. Each individual affiliated with HGMH has a responsibility to protect patient privacy as we continue to maintain our privacy sensitive culture.

How to Contact Us

If you have any questions or concerns about privacy at HGMH or how to access your personal health information, please contact:

Privacy Officer
Hôpital Glengarry Memorial Hospital
20260 County Rd 43
Alexandria, Ontario K0C 1A0.
Telephone: 613.525.2222 x4211
Fax: 613.525.2147

To make inquiries to the Information and Privacy Commissioner of Ontario, please contact:

Dr. Ann Cavoukian
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario, M4W 1A8
Telephone: 1.800.387.0073 or 416.326.3333
Fax: 416.325.9195
Website: www.ipc.on.ca

Links:

 

Telehealth

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service provides round-the-clock access, to a qualified health professional. It can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Call Telehealth Ontario:

1-866-797-0000